Frequently Asked Questions

Our leasing office is located at 1631 E. Hedges Plaza, Nevada, MO 64772 next to Community National Bank & Trust.

Driving directions: From Austin Blvd, turn north into the driveway for Community National Bank & Trust, then immediately take the outer road to the east (right) in front of the bank and go to the next driveway where you will see 2 brick buildings. We are in the square brick building at the back with a blue sign on the door.

We have Standard 1-Bedroom, Upgraded Non-smoking 1-Bedroom, , Studio, Efficiency, and Economy apartments.

Normally, this only takes 1 to 3 days, so you can expect a response back from us quickly as to whether you are approved to rent an apartment at Lake Pointe or not.

You have your choice of committing to a 1-month lease, a 3-month lease, a 6-month lease, or a 1-year lease.

No matter which lease you choose, you are required to pay for the entire time frame that you committed to regardless of whether you pay for it all upfront or if you make monthly rental payments over the term of the lease. If you move from your apartment before completing the term of the lease, you are still obligated to pay for the entire term of the lease.

No, we do not allow pets of any kind at the Lake Pointe Apartments either inside or outside the apartments regardless of whether owned by tenants or guests.

The Studio, the Efficiency, and the Economy apartments have ALL utilities included: electric, water, sewer, and trash, in addition to a DISH TV package.

The 1-Bedroom apartments (regardless of whether Standard or Upgraded) require the tenant to pay for the electric service direct to KCP&L while the landlord pays for the other utilities: water, sewer, and trash, in addition to a DISH TV package. The tenants in 1-Bedroom apartments are responsible for calling KCP&L at 1-888-471-5275 to have the electric service put into their name when their lease starts and the tenants are responsible for calling KCP&L at the same phone number to have the electric service reverted back to the landlord at the end of your lease.

Lake Pointe Apartments provides a satellite DISH TV package to all tenants at no additional cost. The current DISH TV package provided has the local channels along with a wide variety of other channels including movies, news, sports, and science. The actual channels available may periodically change due to changes made by DISH TV or the landlord in the packages offered.

Each apartment has a DISH TV satellite box assigned to it. If a tenant removes that box from the apartment, the tenant will be billed for the cost of replacing the box.

If a tenant is experiencing a problem with their DISH TV service which Lake Pointe Apartments provides for free, the tenant should call AirWave for assistance at 417-667-9700. If the AirWave staff determines that the problem is due to a failure of their equipment or the DISH TV service, there will not be a charge to the tenant for the service call or any equipment needed. If the AirWave staff determines that the problem is due to an action of the tenant (damaging equipment, pressing buttons on the remote that changes the settings and not able to reset them, or needing help to hook up a TV, etc.) AirWave will invoice the tenant directly for their service call and any equipment required which the tenant will be responsible for paying.

If a tenant wants channels which are not included in the package the landlord offers for free, the tenant has the option to set up an account in their own name at either Fidelity Communications for cable TV service (800-392-8070), or at AirWave for satellite TV service (417-667-9700) and pay for their own package that they choose. In those cases, the tenant is responsible for setting up, maintaining, and removing any equipment required for their TV service.

Lake Pointe Apartments are wired for internet service from either Fidelity Communications through the cable service, or from AT&T through the phone lines. The tenants may choose which service they want and make arrangements directly with the provider for initiating service, maintenance, and termination of service. All aspects of the internet service including payment, installation, and returning any equipment upon terminating the service are the responsibility of the tenant.

Yes, a laundry facility is provided at the Lake Pointe Apartment complex with 3 washers and 3 dryers allowing you to complete several loads quickly. The Laundry is open 24 hours a day, 7 days a week for all tenants. Each of the machines have the option of paying with quarters or through the PayRange smartphone app if you prefer. For those who set up an account with the PayRange app, you will not only be able to pay for your laundry through the app, but you can also set it to notify you either by text or email when the laundry cycle is complete –no more waiting beside a machine when you could be doing better things!

Lake Pointe Apartments provides mowing/yard care, routine maintenance, and emergency maintenance services.

It is our intention to keep the apartment complex in good repair and looking nice at all times. We appreciate our tenants notifying us of items which need to be addressed to maintain our standards.

During the spring and summer months, Lake Pointe Apartments will have the grass mowed regularly to keep the apartment complex looking nice at all times. We ask that tenants do their part to keep the grounds free of trash or other items which would hinder the mowing. If a tenant has an outdoor item such as an outdoor grill, we ask that you pull it away from the building while you use it so that the heat does not melt the vinyl siding on the apartment building or start a fire. We also ask that when the grill has cooled, you push it or any other items up against the building so that they are out of the way for the mowing crew. We want to make the mower’s job as easy as possible and we don’t want your personal items to be damaged by the mower.

Quarterly our staff will change filters and do a routine check to see if there are any plumbing issues which need repairs. Quarterly we have a pest control service spray for bugs as a preventative step.

We ask that tenants submit a maintenance request immediately when they notice any item in or around their apartment which needs repaired so that we can address those issues as quickly as possible.

Emergency Maintenance items are those which need to be addressed immediately so that further damage does not occur. These would include items such as water running continuously or an electrical issue which could cause a fire or a lock malfunction which prevents a tenant from entering their apartment.

If an emergency maintenance item should occur in your apartment, please submit a maintenance request immediately via the website at lakepointenevada.com, or by phone at 417-667-2633 during regular business hours.

Our highly-qualified maintenance staff is ready to respond quickly so that maintenance items are resolved with little inconvenience to tenants.

Lake Pointe Apartments provides emergency maintenance on weekends, evenings, and holidays. To contact the staff member on call for emergencies, tenants may call 417-448-4172. (Please note: the maintenance staff does not have access to information about any other issues such as rental rates or amounts due on rental accounts.) If no one answers the phone, please leave a message because our staff does periodically check for messages. The staff will check into the maintenance issue and will address it as appropriate. If it is determined to be something which must be handled immediately, they will do so. They may take temporary repair measures until a weekday when they can obtain parts and make a permanent repair or if the repair parts they need are available immediately, they may make permanent repairs at that time.

Lake Pointe Apartments offers a Rec Room, a Pool, a Tennis Court, and a Basketball Goal for tenant use at no charge.

The Rec Room is located in the building in the center of the apartment complex. It has a big screen TV and a comfy couch for lounging. There are weights and a bench for lifting, an exercise bike, and an eliptical machine. You will also find a foosball table and a pool table. The Rec Room is open 5 am to 10 pm daily.

The Pool is an heated indoor pool so it is always comfortable and is available for tenants from Memorial Day to Labor Day from 5 am to 10 pm daily. The Pool is accessed through the Rec Room.

The south end of the apartment complex has a Tennis Court available for tenants year round. At the west end of the Tennis Court is a Basketball Goal which is also available for tenants year round.

The Katy Allen Lake is across the street to the north of the apartment complex. This is a county-owned park with a lake, a walking trail, picnic shelter houses with grilling areas, and a fishing dock. This is a perfect place for tenants to enjoy the serenity of the lake, have a picnic, get regular exercise running or walking on the trail, or get away from a hectic world with an afternoon of fishing.

A couple of blocks west of Lake Pointe Apartments is Davis Park which is a city-owned park with picnic shelter houses and playground equipment.

Yes, your apartment comes with appliances.

The Studio, the Efficiency, and the Economy apartments have a counter-top sized refrigerator and a microwave.

The 1 Bedroom apartments have a full-sized refrigerator, a stove, and a microwave.

All styles of apartments come with the option of being unfurnished, fully furnished, or partially furnished.

The Studio, the Efficiency, and the Economy apartments all come furnished at no extra cost.

The Studio apartment has a full-sized bed, a loveseat, a coffee table, a chest of drawers, a side chair, a TV stand and a TV at no extra cost.

The Efficiency apartment has a full-sized bed, a loveseat, and end table, lamp, chest of drawers, small kitchen table with two chairs , a TV stand and a TV at no extra cost.

The Economy apartment has a twin-sized bed, a comfortable chair, a TV stand and a TV at no extra cost.

The Standard 1 Bedroom apartment and the Upgraded Non-Smoking 1 Bedroom apartments do NOT come furnished, but we do have furniture packages that you can rent for an additional fee per month if you wish. The bedroom furniture package contains a full-sized bed, a dresser with mirror, and a chest of drawers for $15.00 per month. The living/dining furniture package contains a sofa, a recliner, an end-table, a lamp, a TV stand, and a small dining table with 2 chairs for $15.00 per month. If you would like to have both furniture packages, it is an additional $30.00 per month for the apartment to be fully furnished.

If you rent any part of a furniture package, you are charged for the package. We do not pro-rate the furniture package costs. For example, if you do not need the full-sized bed, but you do want to rent the dresser and chest of drawers, you are charged $15.00 per month for the bedroom package, which is the same as if you rented the entire package. The furniture packages are rented on a month to month basis and can be added or moved out during the term of your lease.

Your lease contains language that says once you complete the initial term of lease that you committed to (1 month, 3 month, 6 month, or 1 year), that your lease automatically continues at the same rate per month with the same terms until either party gives a 30-day written notice. Therefore, you do not need to sign a new lease or make an additional long-term commitment once you have completed your initial term unless requested by the landlord. Keep paying the same amount of rent until 30 days prior to when you want to move and give the leasing office written notice at that time of your intention to move.

Your lease requires that you give a minimum of a 30-day written notice to the leasing office prior to moving out of your apartment.

Your lease requires that you submit a written notice 30 days prior to vacating the apartment. We have a simple fill-in-the-blank form at our leasing office which acts as your written notice. Please stop by during business hours to complete the form or call our leasing office and request that the form be emailed to you.

You are expected to fulfill all of the terms of your lease which includes, but is not limited to:

Please refer to your lease for a complete review of all terms which must be fulfilled upon moving out of the apartment.

After you move out and turn in your keys, the Lake Pointe Apartments staff will check the apartment to see if any repairs or cleaning are needed plus they will check that all terms of the lease were fulfilled. Once cleaning or repair items are completed, if needed, they are deducted from your security deposit. If all terms of the lease were met, the remainder of the deposit is returned to the address that you provided on your Notice to Vacate form. Per the terms of your lease, we will return your portion of the security deposit to you within 30 days of you turning possession of the apartment back to Lake Pointe Apartments. If all terms of the lease were not met, then the remainder of the security deposit may be applied to items not fulfilled.